MOVING YOUR DOMAIN AND EMAIL AWAY FROM WIX

We recently re-developed a new website for a client and helped them move their domain name and email away from Wix.com. They originally built a website on Six ran in to some limitations and wanted a more bespoke, feature rich design. This client had built a website on the service but was looking for a unique design and add some additional features that Wix could not provide. They had one domain name and four mailboxes with were hosted through Google Gsuite but billed through Wix.

Our aim was to transfer the domain name in order to use it to host their new website with us at One Step Design and to transfer ownership of their Gsuite account to be their own and not handled by Wix, whilst keeping the email flowing without any interruptions. This is done in two steps:

Domain name

1. A new hosting account was created with us at One Step Design before transferring the domain over.
2. We then setup the MX records to continue pointing mail over to Google Gsuite.
3. The domain transfer is fairly standard but we hold off until we were finished making sure the email accounts were correct.

Email

Since the email accounts are hosted by Google’s Gsuite App but billed by Wix we had to take a few additional steps (must be completed in order):

1. We contact Google Gsuite support to ensure that the account is setup and ready for this. They confirmed the billing price and that the account is in good standing.
2. You need to contact Wix and ask for the billing to be switched over to Google.
3. They will advise you that you need to cancel your mailbox subscriptions with Wix under billing and subscriptions.
4. Once completed, follow up with support and they will transfer over the account to Google.
5. You will receive a link via email that will take you to a Google page where you fill in your new billing details.

If you paid in advance for your mailboxes, the amount paid will be transferred over to your new account so you won’t loose any credit.